Common questions about Twinkle Care, our NDIS services, and how we can help you or your family member.
Yes. Twinkle Care is a registered NDIS provider. Our NDIS Registration ID is 4-K7LW5A9, registered until May 2029. We are registered across multiple support categories including Daily Living, Community Participation, Supported Independent Living (SIL), Specialised Driver Training, and Plan Management.
Twinkle Care's NDIS Registration ID is 4-K7LW5A9. We are registered with the NDIS Quality and Safeguards Commission. Our ABN is 24 275 862 529 (The Trustee for JCT Family Trust).
Twinkle Care is based in Harkness, in Melbourne's western suburbs, and delivers supports across Victoria — including Melbourne, Geelong, Ballarat, Bendigo and regional areas. Our NDIS Plan Management service is available to participants anywhere in Australia. We recruit support workers locally wherever our participants are located.
Yes. Twinkle Care provides both NDIS disability support services and aged care/Home Care Package services for older Australians. If you or a family member is on a Home Care Package or the Commonwealth Home Support Programme, we can assist.
Yes. Twinkle Care offers language-matched support — we match participants with support workers who speak their preferred language and understand their cultural background. We currently have workers speaking Gujarati, Hindi, Punjabi and Marathi, and we actively recruit for other languages on request. No language is off limits — tell us what you need and we will find the right worker for you.
The Twinkle Care leadership team speaks English, Gujarati, Hindi, Punjabi and Marathi. We also actively recruit support workers who speak other community languages to match our participants' needs.
Absolutely. Language is just one dimension of cultural match. We also consider dietary requirements, religious observance, cultural norms around personal care, gender preferences and general background. Tell us what matters to your family and we'll do our best to find the right fit.
Yes. Twinkle Care is a registered NDIS Plan Manager. We manage participant budgets, pay providers on your behalf, provide monthly financial statements, and help you get the most from your NDIS plan. Our plan management service is available to NDIS participants anywhere in Australia.
Yes. Twinkle Care is an SDA-approved SIL provider in Victoria. We support NDIS participants to live independently in Fully Accessible villas, duplexes and townhouses with 24/7 on-site support. Contact us to discuss SIL options for your situation.
Yes. Twinkle Care provides NDIS-funded Specialised Driver Training (Registration Group 0129) for participants with disability. Our instructors are qualified to assess and train participants who may need adaptive equipment or modified approaches to driving.
Twinkle Care charges in accordance with the NDIS Pricing Arrangements and Price Limits set by the NDIA. We do not charge above these limits. The exact rates depend on the type of support, time of day, and day of week. Contact us or speak with your plan manager for a detailed breakdown.
You can make a referral via our referrals page, by calling 0432 787 534, or by emailing info@twinklecare.com.au. We accept referrals from support coordinators, allied health professionals, family members and participants directly. We respond to all referrals within 2 business days.
Yes. Twinkle Care is available across Victoria including Geelong, Ballarat, Bendigo and regional areas. We recruit support workers locally in each area to ensure timely and reliable support. Contact us to confirm availability in your specific location.
Yes. We can talk through your situation and help you understand what types of support may be available under your NDIS plan. Contact us for a no-obligation conversation — we'll be straightforward about whether and how we can help.
We're happy to chat. Call us, email us, or send an enquiry and we'll get back to you within 2 business days.