Common questions about Twinkle Care, our NDIS services, and how we can help you or your family member.
Yes. Twinkle Care is a registered NDIS provider. Our NDIS Registration ID is 4-K7LW5A9, registered until May 2029. We are registered across multiple support categories including Daily Living, Community Participation, Supported Independent Living (SIL), Specialised Driver Training, and Plan Management.
Twinkle Care's NDIS Registration ID is 4-K7LW5A9. We are registered with the NDIS Quality and Safeguards Commission. Our ABN is 24 275 862 529 (The Trustee for JCT Family Trust).
Twinkle Care is based in Harkness, in Melbourne's western suburbs, and delivers supports across Victoria — including Melbourne, Geelong, Ballarat, Bendigo and regional areas. Our NDIS Plan Management service is available to participants anywhere in Australia. We recruit support workers locally wherever our participants are located.
Yes. Twinkle Care provides both NDIS disability supports and aged care supports for older Australians. We can work with clients, families and approved aged care providers under Support at Home, CHSP, private-pay and other suitable service arrangements.
Yes. Twinkle Care offers language-matched support — we match participants with support workers who speak their preferred language and understand their cultural background. We currently have workers speaking Gujarati, Hindi, Punjabi and Marathi, and we actively recruit for other languages on request. Tell us what you need and we will work to recruit and carefully match a suitable support worker in your area.
The Twinkle Care leadership team speaks English, Gujarati, Hindi, Punjabi and Marathi. We also actively recruit support workers who speak other community languages to match our participants' needs.
Absolutely. Language is just one dimension of cultural match. We also consider dietary requirements, religious observance, cultural norms around personal care, gender preferences and general background. Tell us what matters to your family and we'll do our best to find the right fit.
Yes. Twinkle Care is a registered NDIS Plan Manager. We manage participant budgets, pay providers on your behalf, provide monthly financial statements, and help you get the most from your NDIS plan. Our plan management service is available to NDIS participants anywhere in Australia.
Yes. Twinkle Care is a registered NDIS provider for Supported Independent Living (SIL). We can support eligible participants in their own home, shared living arrangements or Specialist Disability Accommodation (SDA), depending on their individual needs, living arrangement and NDIS funding. Twinkle Care provides the SIL support service; SDA accommodation is provided separately where applicable.
Yes. Twinkle Care provides NDIS-funded Specialised Driver Training (Registration Group 0129) for participants with disability. Our instructors provide specialised driver training and can work alongside a Driver Trained Occupational Therapist where assessment, vehicle modifications or adaptive driving equipment are required.
Twinkle Care charges in accordance with the NDIS Pricing Arrangements and Price Limits set by the NDIA. We do not charge above these limits. The exact rates depend on the type of support, time of day, and day of week. Contact us or speak with your plan manager for a detailed breakdown.
You can make a referral via our referrals page, by calling 0432 787 534, or by emailing info@twinklecare.com.au. We accept referrals from support coordinators, allied health professionals, family members and participants directly. We respond to all referrals within 2 business days.
Yes. Twinkle Care is available across Victoria including Geelong, Ballarat, Bendigo and regional areas. We recruit support workers locally in each area to ensure timely and reliable support. Contact us to confirm availability in your specific location.
Yes. We can talk through your situation and help you understand what types of support may be available under your NDIS plan. Contact us for a no-obligation conversation — we'll be straightforward about whether and how we can help.
We're happy to chat. Call us, email us, or send an enquiry and we'll get back to you within 2 business days.